A second-generation insurance professional, Nancy began her career in her parents' insurance agency, became an adjuster, moving into the public and private sectors as a risk manager. Nancy earned the Associate in Risk Management and the Associate in Claims designation from the Insurance Institute, as well as the Insurance Training Professional certification. Nancy develops training and marketing materials, including e-mail ads and websites, for insurance carriers, agents, MGAs and vendors that service the insurance industry across the United States. A skilled and experienced presenter, her relaxed and humorous talks focus on societal risks impacting today's risk management professional as well as tips for tightening day-to-day claims operations. Please contact Nancy via her website at insurancewriter.com.